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Return Policy


Elemetx® Performance Nutrition will be happy to exchange, credit or refund your purchase if for any reason you are unsatisfied. Simply contact us at orders@elemetx.com stating the original order number, the date of purchase, if the product is used and your reason for return/credit/exchange. Once we process your request we will provide an RMA number to write on the box.

Eligibility

Products only purchased directly from www.Elemetx.com and delivered within the USA and Canada are covered by our refund and return policy. Please make sure you receive an RMA number prior to returning or sending a package back to us as this must be included along with a receipt from our online store.

Refunds

Any products purchased within 60 days are eligible for a refund. All items including gifts with purchase, discounted or free items must also be returned in unused and unopened condition to claim a refund. If any of the items purchased are not accompanied by the returned product, it will result in a chargeback of the retail cost of items missing or not meeting the requirements (e.g., used or opened product) to be deducted from the credit amount. We do not return items sent in for refund that do not meet the requirements unless return postage is prepaid by the customer. Please allow 1-2 weeks (after delivery) after we receive your package to process your refund. A processing fee of $5.00 will be applied to all orders placed and refunded before your order has been shipped. A one-time restocking fee of $10 will be applied to orders returned for refund. 

Exchanges

Exchanges can only be made for unopened/unused product. Where the product being exchanged is of equal or lesser value, the original credit card will be credited or charged according to the difference. You also don’t have to return any gifts with purchase or discounted items purchased at the same time. Please allow 1-2 weeks (+ delivery) after we receive your package to process your exchange. Shipping charges are the responsibility of the customer.

Packaging

The purchaser is responsible for the cost to package and ship (including insurance coverage) the items for return. Please make sure to follow the return instructions carefully and provide the RMA details provided by us with the package. All duties and taxes if applicable to return the product to Elemetx® must be paid in full by the returnee.